Privacy Policy

Effective Date: 22/02/26

Business Name: RH Electrical & Hvac

Website: https://www.rhelectricalhvac.co.uk/

Contact Email: Richard@rhelectricalhvac.co.uk

Phone Number: 07798575559

1. Introduction

RH Electrical & Hvac is committed to protecting and respecting your privacy
 

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy.
 

2.Who We Are

RH Electrical & Hvac provides air conditioning, heat pump, refrigeration, minor electrical work and white goods repair services to residential and commercial customers.

For the purpose of data protection law, we are the “data controller” of your personal information.

Business Name: RH Electrical & Hvac

Address: 25 Durrington Walk

Email: Richard@rhelectricalhvac.co.uk

Phone: 07798575559
 

3. What Information We Collect

We may collect and process the following personal data:

• Full name
• Address
• Email address
• Phone number
• Property address where work is required
• Details of appliances or systems
• Description of faults or service requests

Website Information

• IP address
• Browser type
• Pages visited
• Date and time of visit

(This information may be collected using cookies — see Section 9.)

4. How We Use Your Information

We use your personal data to

• Respond to enquiries
• Process booking requests
• Provide repair and servicing work
• Communicate regarding appointments
• Issue invoices
• Maintain service records
• Improve our website and services
• Comply with legal obligations

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide services you request
• Legitimate interests – to operate and improve our business
• Legal obligation – to comply with tax and accounting laws
• Consent – where you have agreed (e.g. marketing communications)

You may withdraw consent at any time

6. Data Sharing

We may share your data with:

• Accountants or professional advisers
• Payment processors
• Website hosting providers
• IT support providers

All third parties are required to respect the security of your data and process it in accordance with the law.

We do not transfer your personal data outside the UK unless adequate safeguards are in place.

7. Data Retention

We retain personal data only as long as necessary:

• Customer records: up to 6 years (for tax and legal purposes)
• Enquiries that do not result in work: up to 12 months

After this period, data is securely deleted or anonymized

8. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• Secure website hosting
• Password-protected systems
• Limited access to personal data
• Secure disposal of records

However, no method of transmission over the internet is completely secure.

9. Cookies

Our website may use cookies to improve user experience and analyze website traffic.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

If you wish to exercise any of your rights, please contact us using the details above.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies or practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Disclaimer

Effective Date: 22/02/2026
Business Name: RH Electrical & HVAC
Website: http://rhelectricalhvac.co.uk/

1. General Information

The information provided on this website is for general guidance only and does not constitute professional advice. All electrical, refrigeration, air conditioning and heat pump work is carried out following a site inspection, assessment, and agreement with the customer. No work will be undertaken without prior discussion and confirmation.

2. Electrical Work Disclaimer

All electrical work undertaken is limited to minor electrical works unless otherwise agreed in writing.

We confirm that:

All work will comply with applicable UK regulations, including the Electricity at Work Regulations 1989.

Work will be carried out to a safe and professional standard.

Where work falls outside the scope of minor works or requires certification under Part P of the Building Regulations, customers will be advised accordingly.

We are not responsible for:

Pre-existing electrical faults or unsafe wiring not previously identified.

Damage caused by outdated or non-compliant installations.

Faults arising from third-party alterations or interference after completion.

It is the customer’s responsibility to inform us of any known electrical issues prior to work commencing.

3. Refrigeration & F-Gas Disclaimer

All refrigeration and air conditioning work involving refrigerant gases will comply with current UK F-Gas Regulations where applicable.

Where refrigerant handling is required:

Only qualified and certified personnel will carry out the work.

Proper refrigerant recovery procedures will be followed.

Leak checks will be conducted where necessary.

We are not liable for:

System failures caused by age, corrosion or prior poor installation.

Compressor failure following refrigerant leaks that were not previously reported.

Loss of contents in commercial refrigeration units, including food or stock loss.

Pre-existing gas leaks or internal contamination within systems.

Customers are responsible for ensuring appliances and systems are regularly serviced in accordance with manufacturer guidance.

4. Appliance & System Condition

Many refrigeration and electrical systems are subject to normal wear and tear.

We cannot guarantee:

The continued operation of ageing systems following repair.

The availability of obsolete or discontinued parts.

That repair will always be more economical than replacement.

Where a system is deemed beyond economical repair, we will advise the customer accordingly.

5. Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the value of the service provided.

We are not liable for indirect or consequential losses, including loss of income, business interruption, or product spoilage.

Nothing in this disclaimer excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

6. Customer Responsibilities

Customers must:

Provide safe access to the property and equipment.

Inform us of any previous repairs or known faults.

Ensure electrical supply and isolation points are accessible.

Remove personal belongings from the work area.

Failure to do so may result in delays or additional charges.

7. Emergency & Call-Out Services

Emergency call-out services are subject to availability. Attendance does not guarantee same-day repair, particularly where specialist parts are required.

8. Acceptance

By booking our services or using this website, you acknowledge and accept this disclaimer.